The Clubhouse Loyalty Terms and Conditions
BANK-CARD LINKED LOYALTY – CUSTOMER TERMS AND CONDITIONS
THESE TERMS AND CONDITIONS GOVERN CUSTOMER’S USE OF THE SERVICES DESCRIBED HEREIN IN CONNECTION WITH THE LOYALTY PROGRAM ESTABLISHED BY THE MERCHANT. CAPITALISED TERMS HAVE THE DEFINITIONS SET OUT IN THESE TERMS AND CONDITIONS. BY CREATING A CUSTOMER PROFILE AND USING THE SERVICES, AND/OR REGISTERING FOR A LOYALTY PROGRAM ACCOUNT AND USING THE SERVICES, CUSTOMER AGREES TO BE BOUND BY THESE TERMS AND CONDITIONS. IF THE CUSTOMER DOES NOT AGREE WITH THESE TERMS, THE CUSTOMER MUST NOT ACCEPT THESE TERMS AND MAY NOT USE THE SERVICES.
Your Customer Profile and Loyalty Program Account are operated, and the Loyalty Offering are provided, by Raptor Bikes Ltd (company number 14675811), trading as “The Clubhouse”, whose registered office is at The Clubhouse, 1a Putney Embankment, London SW15 1LB and whose principal trading premises are situated at The Boathouse, 1a Putney Embankment, London SW15 1LB (“Merchant”). The Merchant has established the Loyalty Program to which these terms and conditions relate. Together, Customer and the Merchant are referred to as the “Parties”. A reference to “Party” shall be a reference to one of them as so determined by the context.
THE PARTIES AGREE THAT –
1. Definitions
In these terms and conditions, the terms below (and cognate expressions thereof) shall bear their assigned meanings, unless a contrary intention is clear –
1.1 “Applicable Law” means any law, statute, regulation, regulatory requirement, code of practice, judgment, order or direction of a competent court, regulator or governmental authority applicable in England and Wales (or, where the context requires, the United Kingdom) from time to time;
1.2 “Bank-Card Linked Loyalty Solution” means the loyalty solution operated by the Merchant that automatically tracks and awards Rewards when a Customer completes an Eligible Transaction with a Payment Instrument via a Payment Terminal at the Merchant;
1.3 “Business Day” means any day other than a Saturday, Sunday or bank holiday in England and Wales;
1.4 “Content” means data, images, documentation, information, text, copy or software and other materials created in the use of the Loyalty Offering or otherwise provided through the Loyalty Offering by or for the Merchant;
1.5 “Customer” means an end user who participates in the Loyalty Program;
1.6 “Customer Profile” means the record created for a Customer who registers for the Loyalty Program by providing their valid mobile number after completing an Eligible Transaction at the Merchant, without downloading or registering via the Loyalty Program Application, and which enables the Customer to participate in the Loyalty Program;
1.7 “Eligible Transaction” means a transaction for the purchase of goods and/or services by a Customer at the Merchant’s premises, which is processed through a Payment Terminal and successfully authorised and settled through the applicable payment network, and which meets all of the following criteria: the transaction is conducted using a valid Payment Instrument; the transaction is not subsequently reversed, refunded, cancelled, or the subject of a chargeback; the transaction is not identified as fraudulent, erroneous, or otherwise invalid under Applicable Law; and the transaction complies with any additional eligibility criteria determined by the Merchant from time to time;
1.8 “IP” means, collectively, patents, copyright, trademarks, logos, style names, slogans, designs, models, methodologies, inventions, Know-How, trade/business secrets and any other intellectual property used or held, present or future, in regard to the Merchant’s business, (whether registered, unregistered, applications for, or rights to obtain or use);
1.9 “Know-How” means ideas, designs, diagrams, information, devices, documents, technical data, scientific data, secret and other processes and methods used in connection with the Merchant’s business; all available information regarding marketing and promotion of the Merchant’s products and services; and, any modifications or improvements to any of them;
1.10 “Losses” means losses, damage, damages, liabilities, fines, penalties, interest, claims and all costs and expenses (including related legal fees, tracing and collection charges, and costs of investigation);
1.11 “Loyalty Program” means The Clubhouse Loyalty Program (or such other name as the Merchant may adopt from time to time), being the loyalty program established by the Merchant which enables the Merchant’s Customers to receive the benefits of the Bank-Card Linked Loyalty Solution in respect of Eligible Transactions performed by such Customers, or Rewards as otherwise determined by the Merchant;
1.12 “Loyalty Program Account” means the account created for a Customer upon downloading and registering via the Loyalty Program Application, which is required in order to redeem Rewards;
1.13 “Loyalty Program Application” means the mobile application made available in connection with the Loyalty Program through which a Customer may register for a Loyalty Program Account (the “App”);
1.14 “Loyalty Offering” means the Bank-Card Linked Loyalty Solution and the Loyalty Program Application, collectively, as made available by the Merchant to the Customer to facilitate the Customer’s participation in the Loyalty Program;
1.15 “Merchant” means Raptor Bikes Ltd (company number 14675811), trading as “The Clubhouse”, whose registered office is at The Clubhouse, 1a Putney Embankment, London SW15 1LB and whose principal trading premises are situated at The Boathouse, 1a Putney Embankment, London SW15 1LB, being the business which has established, and which operates, the Loyalty Program;
1.16 “Payment Instrument” means the physical or virtual bank card or eligible mobile payment wallet used by the Customer to pay for goods or services at a Payment Terminal;
1.17 “Payment Terminal” means a standard card reader or NFC-enabled terminal where Customers tap, swipe or insert their physical or virtual bank card or eligible mobile payment wallet at the Merchant;
1.18 “Rewards” means a monetary or other benefit (which may include, for example, a complimentary coffee or other product, discount or benefit, as determined by the Merchant) that is allocated or made available to a Customer in connection with an Eligible Transaction processed through a Payment Terminal at the Merchant, or as otherwise awarded by the Merchant (including, for example, vouchers and promo codes), in accordance with the Loyalty Program, and which can be redeemed for goods or services at the Merchant; and
1.19 “Terms and Conditions” means these terms and conditions.
2. Interpretation
In these Terms and Conditions –
2.1 clause headings are for convenience and reference only and shall not be used in the interpretation of nor modify nor amplify its terms;
2.2 a reference to any law or contract is to that law or contract at the date that the Customer creates a Customer Profile or Loyalty Program Account and as amended or re-enacted from time to time;
2.3 unless a contrary intention clearly appears, words importing one gender include the others, the singular includes the plural (and vice versa), and natural persons include legal entities (and vice versa);
2.4 a prescribed number of days shall be reckoned exclusively of the first and inclusively of the last day unless the last day is not a Business Day, in which case the last day shall be the next succeeding Business Day;
2.5 expiration or termination shall not affect such provisions as expressly provide for their continued operation thereafter or which of necessity must continue in effect thereafter even if not expressly provided for;
2.6 the words "include" and "in particular" (and cognate expressions) shall be construed as examples or emphasis only and not as limiting the generality of any preceding words.
3. Loyalty Program Participation
3.1 The Loyalty Program is available to Customers who have:
(a) registered for the Loyalty Program by providing their valid mobile number after completing an Eligible Transaction at the Merchant, at which time the Customer shall have a Customer Profile; or
(b) downloaded and registered via the Loyalty Program Application, at which time the Customer shall have a Loyalty Program Account.
3.2 To register, the Customer must be an individual acting in their personal capacity (and not as a business or on behalf of another person, company or other organisation) and be at least 18 years of age.
3.3 A Loyalty Program Account does not, of itself, entitle the Customer to earn Rewards under the Bank-Card Linked Loyalty Solution; the Customer must still provide their valid mobile number after completing an Eligible Transaction at the Merchant in order to do so. This does not prevent the Merchant from awarding the Customer Rewards (such as vouchers or promo codes) independently of an Eligible Transaction, in accordance with the Loyalty Program.
3.4 Once registered, notification of Rewards for Eligible Transactions in accordance with the Loyalty Program will be delivered to the Customer via push notification, SMS or WhatsApp.
3.5 If the Customer has a Customer Profile, no download of the Loyalty Program Application is required to participate in the Loyalty Program, however, the Customer will be required to download and register via the Loyalty Program Application in order to redeem Rewards. Redemption is via QR scan, NFC, or code shown in the Customer’s Loyalty Program Application.
4. Scope of the Loyalty Program
4.1 The Loyalty Program relates to the goods and/or services made available by the Merchant at its premises (or otherwise through the Loyalty Offering), as determined by the Merchant from time to time. The Merchant may, at its sole discretion, determine which goods and/or services qualify as Eligible Transactions and which Rewards are made available in connection with them, including by category, value, or otherwise, and may vary that determination from time to time.
4.2 Where the Merchant’s goods and/or services (or any part of them) are subject to additional or separate terms and conditions of supply (for example, in relation to the sale, hire, fitting or servicing of bicycles or other equipment), those additional terms shall either be incorporated into these Terms and Conditions by the Merchant or shall apply as a separate agreement between the Merchant and the Customer in respect of the relevant goods and/or services, as the Merchant determines. These Terms and Conditions govern the Customer’s participation in the Loyalty Program and the earning and redemption of Rewards, and does not otherwise govern the supply of any goods or services by the Merchant.
5. Loyalty Offering
5.1 Customer shall use the Loyalty Offering only in accordance with these Terms and Conditions.
5.2 Rewards are non-transferable and may only be redeemed at the Merchant’s premises, in accordance with the rules and processes set out in the Loyalty Program and subject always to clause 4. Rewards may not be exchanged, withdrawn, or redeemed for cash or any cash equivalent. Rewards represent a form of store credit linked to the Loyalty Program and may be subject to additional terms and conditions imposed by the Merchant. It is the Customer’s responsibility to familiarise themselves with and comply with such terms and conditions.
5.3 Rewards cannot be earned retrospectively for prior transactions. Rewards may expire after a set period, as determined by the Merchant’s Loyalty Program. It is the Customer’s responsibility to redeem Rewards before expiry.
5.4 Any query, complaint or dispute relating to a Reward, an Eligible Transaction, or redemption should be directed to the Merchant using the contact details set out in clause 13. The Merchant will use reasonable endeavours to resolve any such query or complaint promptly.
5.5 The Customer shall not use their Customer Profile, Loyalty Program Account or the Loyalty Offering in connection with any fraudulent or other illegal activity or in a manner harmful to the Merchant or any other person. If the Customer commits or attempts to commit fraud, abuse, or misuse of the Loyalty Program or Rewards, the Merchant may: revoke or cancel any Rewards earned, suspend or terminate the Customer’s participation in the Loyalty Program, and/or pursue any other remedies available at law.
5.6 The Customer is responsible for maintaining the confidentiality of their mobile number and loyalty credentials at all times, and must not disclose them to any third party. If the Customer does disclose their credentials to a third party, the Customer agrees that the third party is the Customer’s agent and may act on the Customer’s behalf using those credentials, and the Customer shall be bound accordingly. The Customer must notify the Merchant immediately if they become aware of any unauthorised access to, or breach of the security of, their Customer Profile, Loyalty Program Account or credentials. The Merchant may require the Customer to revalidate their credentials from time to time, and may monitor use of the Loyalty Offering for security purposes, including to detect and prevent unauthorised access, fraud or misuse of the Loyalty Program. The Merchant is not responsible for unauthorised access to or use of Rewards.
5.7 The Merchant may update these Terms and Conditions and/or the Loyalty Program from time to time. Where practicable, the Merchant shall use reasonable endeavours to provide Customer with notice of any material changes but failure to do so shall not amount to a breach of these Terms and Conditions or limit the Merchant’s rights under this clause. Continued participation in the Loyalty Program after changes take effect will constitute acceptance of the updated terms.
5.8 If the Merchant cancels the Loyalty Program, Customer redemption of Rewards shall remain available for a defined period of 90 days, unless the Merchant specifies otherwise.
6. Intellectual Property
6.1 Customer shall not acquire any rights, title or interest of any kind in any IP or Content owned by the Merchant. All IP owned by the Merchant and all modifications made by it to that IP, shall at all times remain the Merchant’s sole property. Unless expressly authorised in writing, Customer shall not have the right to use the Merchant’s IP or Content in any manner whatsoever.
6.2 In relation to the Merchant’s IP, Customer shall not (and shall not allow a third party to) adapt, alter, attempt to derive the source code (in whole or in part), create derivative works from, disassemble, decompile, modify, reverse engineer, translate, or remove or modify any attestation of ownership.
7. Data Protection and Processing of Personal Data
7.1 The Merchant processes personal information of Customers in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018 (together, “UK Data Protection Law”) and other applicable data protection laws.
7.2 The Merchant’s Privacy Policy, available at https://raptorbikes.cc/pages/the-clubhouse-app-privacy-policy, explains how personal information is collected, used, stored, and shared, as well as the rights of Customers in relation to such information. The Privacy Policy forms part of these Terms and Conditions and is incorporated herein by reference.
7.3 By accessing or using the Loyalty Offering, the Customer acknowledges that they have read, understood, and agree to the terms of the Privacy Policy, and consent to the collection, use, and processing of their personal information for the purposes described in the Privacy Policy (which may extend beyond, and are not limited to, the operation of the Loyalty Program), in accordance with the Privacy Policy and Applicable Law. The Customer may withdraw this consent at any time by closing their Customer Profile and/or Loyalty Program Account.
7.4 The Customer acknowledges that the Merchant may share personal information with third-party service providers who support the operation of the Loyalty Offering, where necessary for the provision of the Loyalty Offering.
7.5 The Customer is responsible for ensuring that any personal information they provide to the Merchant is accurate, complete, and up to date.
7.6 The Customer may opt out of Loyalty Program communications or request deletion of their Customer Profile and/or Loyalty Program Account by emailing info@wearetheclubhouse.cc. Opting out will terminate the Customer’s use of the Loyalty Offering and result in the forfeiture of unredeemed Rewards.
8. Warranties
8.1 The Merchant provides the Loyalty Offering on an “as is” and “as available” basis, without any warranties, representations or guarantees of any kind, whether express or implied, including as to merchantability, fitness for purpose, reliability, availability or accuracy of the Loyalty Offering or Content. To the fullest extent permitted by law, the Merchant disclaims and excludes all representations, warranties and guarantees, whether implied or express and whether arising by law or contract. Nothing in these Terms and Conditions excludes or limits the Merchant’s liability for breach of any statutory rights that cannot lawfully be excluded or limited under the law of England and Wales.
9. Limitation of Liability
9.1 To the maximum extent permitted by Applicable Law, under no circumstances whatsoever, including as a result of its negligent acts or omissions or those of its servants, contractors, agents or other persons for whom it is liable in law (“Servants”), shall the Merchant’s or its Servants’ liability for Losses sustained by Customer (whether arising under contract, tort (including negligence) or otherwise) in respect of any claim or series of claims arising from the same cause of action, exceed an aggregate maximum amount equivalent to: the total value of monetary Rewards awarded to the Customer during the 60 day period immediately preceding the date on which the cause of action arose.
9.2 Under no circumstances whatsoever, including as a result of its negligent acts or omissions or those of its Servants, shall the Merchant or its Servants be liable for any indirect, extrinsic, special, penal, punitive, exemplary or consequential Losses (of any kind whatsoever or howsoever caused and whether arising under contract, tort (including negligence) or otherwise and whether the loss was actually foreseen or reasonably foreseeable) sustained by the Customer.
9.3 Nothing in these Terms and Conditions limits or excludes liability that cannot be lawfully limited or excluded.
10. Breach
10.1 If the Customer commits a material breach of the terms in these Terms and Conditions (including but not limited to fraud, misuse of Rewards, or providing false information) and fails to remedy such breach within 7 days of receiving written notice requiring it to do so, the Merchant may immediately terminate the Customer’s participation in the Loyalty Program and cancel any unredeemed Rewards. Termination for breach shall be without prejudice to any rights or remedies available to the Merchant at law.
10.2 The Merchant may, from time to time, suspend (in whole or in part) the operation of the Loyalty Offering and/or the Customer’s use of the Loyalty Offering at the Merchant’s sole discretion if: the Merchant is required to do so by Applicable Law; the Merchant suspects that the Customer’s Customer Profile or Loyalty Program Account is being used in connection with unauthorised, fraudulent or unlawful activities; the Merchant suspects an unauthorised transaction; or the Customer breaches any of the terms in these Terms and Conditions.
10.3 Upon closure of the Customer’s Customer Profile and/or Loyalty Program Account, for whatever reason, all rights granted to the Customer under these terms will cease immediately and the Customer must promptly discontinue all use of the Loyalty Offering.
10.4 Termination of these Terms and Conditions (however caused) shall not affect the continuance in force of those provisions intended or expressed to do so.
11. Complaints Procedure
11.1 Complaints regarding any element of the Loyalty Program should be sent in writing or by email to info@wearetheclubhouse.cc or submitted via Contact Us.
12. Force Majeure
12.1 The Merchant shall not be liable to the Customer for any failure to perform, or delay in performing, any obligation under these Terms and Conditions if and to the extent that the failure or delay is caused by an event beyond its reasonable control, including without limitation acts of God, natural disasters, epidemic or pandemic, power outages, network or internet failures, labour disputes, strikes, industrial action, civil unrest, acts of government, or failure of suppliers or subcontractors (“Force Majeure Event”).
12.2 Where a Force Majeure Event continues for more than 30 consecutive days, the Merchant may suspend or terminate the Loyalty Offering without liability.
13. Notices
13.1 The Parties choose as their addresses for service of notices for all purposes in terms of these Terms and Conditions, the Merchant’s registered address or e-mail address (info@wearetheclubhouse.cc) described in these Terms and Conditions and Customer’s mobile number and/or e-mail address provided by the Customer upon registration for the Loyalty Offering.
13.2 Any notice given under these Terms and Conditions shall be delivered by hand, courier, or e-mail to the addresses referred to above, and shall be deemed to have been received: if delivered by hand or courier, on the date of delivery; if sent by e-mail or to a mobile number, on the date of transmission, provided that no bounce-back or delivery failure notification is received.
13.3 Notwithstanding the aforegoing, a written notice or communication actually received by a Party shall be an adequate written notice or communication to it notwithstanding that it was not sent to or delivered at its chosen address for service.
14. Cession, Assignment and Sub-Contracting
14.1 The Merchant may engage third parties (including technology and service providers) to perform its obligations under these Terms and Conditions, provided that doing so does not change the Merchant’s obligations to Customer.
14.2 The Merchant may transfer the benefit of these Terms and Conditions to any other company in the same group of companies as the Merchant. If the Merchant assigns the benefit of these Terms and Conditions, your rights will not be affected.
15. Language
15.1 These Terms and Conditions are made only in the English language. If there is any conflict in meaning between the English language version of these Terms and Conditions and any version or translation of it in any other language, the English language version shall prevail, and all notices given under these Terms and Conditions shall be in English.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions shall be governed by the laws of England and Wales and you agree that any dispute arising out of or in connection with these Terms and Conditions shall be litigated in the courts of England and Wales.
17. Severability
17.1 If any provision of these Terms and Conditions are held by a court or other competent authority to be void, invalid or unenforceable, that provision shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the law and to prevent it from being void, invalid or unenforceable, and it shall be binding on the Parties in that changed or reduced form. Subject to that, each provision of these Terms and Conditions shall be treated as separate and severable from every other provision, and this shall not affect the validity or enforceability of the remainder of these Terms and Conditions.
18. Service Levels
18.1 The Merchant does not guarantee uninterrupted access to the Loyalty Offering and may suspend or limit access for maintenance, updates, upgrades or other operational reasons (whether on a scheduled or unscheduled basis). To the maximum extent permitted by law, the Merchant will not be liable for any loss or damage arising from service interruptions or downtime.
18.2 The Merchant will not be liable or responsible for any failure to perform, or delay in performance of any of its obligations that is caused by any act or omission of a third party or events outside its reasonable control.
19. General
19.1 These Terms and Conditions constitutes the whole agreement between the Parties relating to its subject matter and supersedes all previous agreements and understandings between the Parties relating to that subject matter.
19.2 No failure or delay by either Party in exercising any right, power or remedy under these Terms and Conditions shall operate as a waiver of it, nor shall it indicate any intention to reduce that or any other right in the future, and any waiver shall relate only to the specific matter in respect of which it is given.
Last updated September 2026