Warranty
Built right.
Backed for life.
Every Raptor frame and frameset carries our Limited Lifetime Warranty for the original owner. If something isn't right, our team is here to make it right.
We stand behind every bike we build.
Raptor exists because we saw a better way to build and buy bikes. Standing behind that work is part of the deal.
Our Limited Lifetime Warranty applies to original owners and covers defects in materials and workmanship on all Raptor frames and framesets. If you bought your bike through an authorised Raptor dealer, please contact them directly to start your claim. Claims through our website are reserved for customers who bought directly from Raptor Bikes.
Three things to have ready.
Proof of purchase.
An order confirmation, receipt, or invoice from Raptor Bikes will do.
Bike serial number.
Stamped on the underside of the bottom bracket. We can help you find it if you're not sure.
Clear photographs.
Well-lit shots of the issue from a couple of angles. The clearer the photos, the faster we can help.
Once you've gathered those, email us with your details and we'll take it from there.
Email us at sales@raptorbikes.ccPlease review the full warranty details below before submitting your claim.
What's covered.
The detailWhat we cover.
- Lifetime warranty on Raptor frames and framesets, for the original owner.
- 1-year warranty on Raptor-branded components, subject to normal wear and tear.
- Third-party components are covered under their respective manufacturer warranties.
What this warranty doesn't cover.
- Paint, finish, decals, fading, or other cosmetic wear.
- Normal wear and tear on drivetrain, wheels, brakes, suspension, bearings, and other consumable parts.
- Damage caused by accidents, neglect, misuse, abuse, improper handling, or inadequate maintenance.
- Use in racing, competition, stunts, sportives, or commercial activities.
- Failure to follow the Owner's Manual or improper assembly.
- Use of non-approved components or devices.
- Unauthorised modifications or repairs.
- Use of incompatible or non-approved bottom bracket systems.
- Labour, transport, shipping, duties, or any associated costs.
- Custom specifications requested by the customer.
The fine print, made plain.
Raptor Bikes provides specifications for all components, including cockpit systems, seatposts, and framesets.
Third-party compatibility.
Raptor components are engineered to precise standards. Compatibility with non-Raptor products cannot be guaranteed. Review specifications carefully or check with our Workshop team before installation, and we'll be happy to walk you through it.
Installation policy.
Once a component has been installed or mounted, it is no longer eligible for return or exchange.
Got an issue?
Let's sort it.
Email sales@raptorbikes.cc with your proof of purchase, serial number, and clear photos of the issue. We'll take it from there.