The Clubhouse App Privacy Policy

Last updated: 2 September 2026

This Privacy Policy explains how Raptor Bikes Ltd ("we", "us", or "our") collects, uses, discloses, and protects information when you use The Clubhouse mobile application (the "App"), available on the Apple App Store and Google Play Store.

By downloading, accessing, or using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information you provide directly

  • Account information: name, email address, phone number, password, birthday (for birthday rewards)
  • Payment information: processed by our third-party payment processor, Teya. We do not store full card numbers on our servers
  • Profile preferences: favourite drinks, dietary preferences, marketing preferences, primary sport
  • Customer support communications: messages, emails, or chat logs when you contact us

1.2 Information collected automatically

  • Transaction data: purchase history, order details, redeemed rewards, points balance
  • Device information: device type, operating system, unique device identifiers, IP address
  • App usage data: features used, screens viewed, session duration, crash logs
  • Location data: approximate or precise location, if you enable it, to find nearby stores, calculate rewards eligibility at checkout, or send location-based offers
  • Push notification tokens: to send order updates, reward alerts, and promotions

1.3 Information from third parties

  • Payment confirmation data from our payment processor
  • Data from social login providers if you sign up via Apple, Google, or Facebook Sign-In (name, email, profile photo)

2. How We Use Your Information

We use collected information to:

  • Create and manage your loyalty account and rewards balance
  • Process orders and payments
  • Send transactional messages such as order confirmations and receipts
  • Send marketing communications and personalised offers, where you have opted in
  • Improve App performance, fix bugs, and develop new features
  • Detect fraud and enforce our Terms of Service
  • Comply with legal obligations, including tax and accounting records

3. Our Legal Bases for Processing

Where UK or EU data protection law applies, we process your personal information on the following legal bases:

  • Performance of a contract: creating and managing your account, processing orders and payments, and running the loyalty scheme
  • Consent: marketing communications, push notifications, location access, and tracking across apps and websites
  • Legitimate interests: improving the App, fixing bugs, analysing usage, and detecting fraud
  • Legal obligation: retaining transaction records for tax and accounting purposes

Where we rely on consent, you can withdraw it at any time without affecting processing carried out before withdrawal.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers: payment processors, cloud hosting providers, analytics providers, push notification services, and customer support tools
  • Business transfers: in connection with a merger, acquisition, or sale of assets
  • Legal requirements: where required by law or legal process, or to protect rights, safety, or property
  • With your consent: for any other purpose disclosed at the time of collection

A full list of our current sub-processors is available on request at info@wearetheclubhouse.cc.

5. Your Privacy Choices and Rights

  • Access and correction: update your profile information in the App under Account Settings
  • Deletion: request account and data deletion by emailing info@wearetheclubhouse.cc or using the in-app "Delete My Account" option
  • Marketing opt-out: unsubscribe from push notifications and emails via Settings, or the unsubscribe link in any email
  • Location permissions: enable or disable location access at any time in your device settings
  • App Tracking Transparency: on iOS, we request your permission before tracking you across apps and websites, in line with Apple's App Tracking Transparency framework

Regional rights

UK and EEA users: you have the right to access, rectify, erase, restrict, or port your data, and to object to processing. Contact info@wearetheclubhouse.cc to exercise these rights. You also have the right to complain to the Information Commissioner's Office at ico.org.uk, or to your local supervisory authority in the EEA.

California users: you have the right to know, delete, and correct personal information, and to opt out of its sale or sharing. We do not sell personal information. Contact us as above to exercise these rights.

Other jurisdictions: additional rights may apply depending on where you are. Contact us for details.

6. Data Retention

We retain personal information for as long as your account is active, or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Where we have set specific retention periods, these are:

  • Account and profile data: retained while your account is active, and deleted within [X] days of account closure
  • Transaction records: retained for [X] years to meet tax and accounting requirements
  • Support communications: retained for [X] months after your query is resolved
  • App usage and crash data: retained for [X] months

7. Data Security

We use industry-standard measures including encryption in transit, access controls, and secure hosting to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

The App is not directed at children under 13. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

9. International Data Transfers

We are based in the United Kingdom, and your information may be transferred to and processed in countries outside the UK and EEA, including by our service providers. Where this happens, we rely on UK adequacy regulations or on standard contractual clauses and the UK International Data Transfer Addendum to make sure your information receives an equivalent level of protection. You can request a copy of the safeguards we use by contacting us.

10. Third-Party Links and Services

The App may contain links to third-party websites, or integrate third-party SDKs such as analytics, crash reporting, and payment processing. This Privacy Policy does not cover those third parties' practices. Please review their own privacy policies.

11. App Store Disclosures

  • Apple App Store: our Privacy Nutrition Label disclosures are available on our App Store listing and are consistent with this policy
  • Google Play: our Data Safety section on the Play Store listing describes data collection and sharing practices consistent with this policy

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified by in-app notice or email before the change takes effect. The "Last updated" date at the top of this page reflects the most recent revision.

13. Contact Us

The data controller for the App is Raptor Bikes Ltd.

If you have questions about this Privacy Policy, or wish to exercise your privacy rights, contact us at:

info@wearetheclubhouse.cc
Raptor Bikes Ltd
The Boathouse
1A Putney Embankment
London SW15 1LB
Company number: [COMPANY NUMBER]