General
How are we so much cheaper than all the big name bike brands?
The main reason is we’re a small team selling direct to customers. There are no middlemen (or middlewomen). We don’t have loads of staff and we don’t have a huge marketing budget or Pro riders and Pro teams to pay for. We’re lean and careful so we can pass on these savings to you. We plan to stay like this, too.
What type of bikes do you offer?
The range of bikes we currently offer are all performance-focussed. Designed to be ridden fast. And our specification choices reflect that. Of course, comfort is also a key factor which is why we offer custom assembly for every rider to make sure they're riding comfortably. And Happily.
Can I try before I buy?
We're based at The Clubhouse in London, if you live in London or the South East you can book an appointment with one of the founders to explore the range and take one for a spin. Don't forget your kit.
Book an appointment
What happens if I have crash?
We offer a discount on replacement framesets. Or, if it's possible, we will repair it. See our Crash replacement for more details.
Are your bikes ready to ride?
No. Unless your lucky enough to exactly fit one of our display bikes.
We build each bike to fit the rider. We recognise that not all bodies are the same and value a well-fitting bike. The buying process takes a little longer but it's oh so worth it in the end. For more information about buying a raptor, visit our buying guide.
What's Raptor Custom?
If you can dream it, we'll build it. That's what Raptor Custom is. Born from a desire from our customers to ride something truly unique.
We work with local artisans, like FatCreations, to create your dream bike. Costs for this are £POA. If you have a dream build in mind, get in touch.
And check back soon for our Build Gallery which will feature some of our best Raptor Custom bikes to date.